Often you hear of the customer service horror stories (like my blogging colleague's) but little do you ever hear great customer service stories. The other day we had two very pleasant could-have-been-unpleasant experiences, and one a few months ago that definitely needs a little praise.
1) BestBuy - we bought an MP3 player for our trip, but it turned out to be an extremely irritating accessory. It was 'touch sensitive' which means every time you even came close to touching it, or even breathing on it, the song would change. Irritating to say the least. We didn't have the receipt, it was opened, it was purchased over 30 days ago (a time frame that is underlined and highlighted on their return policy!), it had been to a few different countries, it was used, it still had songs on it, and.....They took it back! Couldn't believe it! That's awesome.
2) Black's - on Monday we printed 70 pictures from our trip, but the colours came out much duller than I expected. This was very disappointing because we should have just went to Wal-Mart, but we bought a 300-print gift card to get a deal on all our pics. Great, I thought, now we have to return there for the remaining two hundred. So, while we were there queuing up the rest of our pics, a customer sales guy comes over to tries to upsell us some other stuff. We told the man we're not interested considering the quality we got last time and we only came back because we bought this gift card. What does the guy do? Asks if he can have his best lab-tech reprint the 70 we were unhappy with, for free...Plus gives us three 8x10 of our choice for free. Isn't that great?
3) AirCanada - This one was a while ago, but definitely needs some attention. Air Canada, of all businesses, was fantastic during our last trip to Manitoba. As many of you know, we brought a pinata with us. A pinata people! A big ball of paper mache in a cardboard box. Light, extremely fragile, and very large. When we were checking it with our baggage, I knew it probably wouldn't make it in one piece. Tom was anticipating the tears, and already had a backup pinata-plan in place. The lady behind the desk says "No problem, please take it over to the Oversize Luggage belt". No extra charge, no nothing to get a huge box with an extremely vulnerable ball of gluey paper across the country. It came out in one piece! It wasn't even thrown on the belt in the Winnipeg airport, but carried in by an employee. I can't believe they took that great care of it and at no extra charge. Now that was great customer service.
Have you ever received 'above and beyond' service that was unexpected?
3 comments:
I can't recall any stories at the moment, but that's great that you've had some good experiences. It's nice to hear for a change. Most stories are terrible.
This post is so old, its moldy!
And am I the only one who has to do the word verification 3 times before getting it right?
I can't believe no one else could come up with something. Common' guys!
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